OtherWorldly
AuraMirror™
What makes us, OtherWorldly.
Exclusive by design. Our cosmetic products transcend fleeting trends, each collection crafted with the intention to re-introduce value to the upper echelons.
| OtherWorldly | OTHERS | |
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A Curated Beauty Experience |
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Rare Finds |
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Dedicated Customer Support |
It's not just a narrative, it's an experience.
The OtherWorldly experience, in numbers.
Style, by the Numbers
90%
Customer survey rating on the shopping experience
87%
Referral rate
85%
Repeat orders across our product line
Our customers have spoken. From luxury seekers to celestial dreamers, thousands have chosen OtherWorldly as their destination for timeless, elevated beauty. Every piece tells a story—and every story deserves to be adorned.
Testimonials
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★★★★★
One word: OtherWordly!
OtherWorldly is the girl she thinks she is! The store is so lux and so is the shopping experience.
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★★★★★
A Girl's Best Friend
Best purchase I've made this year! The attention to detail is incredible and it arrived perfectly packaged. Highly recommend!
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★★★★★
A Hidden Gem 💎
Everyone keeps asking me where I get my beauty products. O.W is my best kept secret ;)
FAQ
How long does shipping take?
We offer standard and express shipping options to most locations. Standard shipping typically takes 5-7 business days. Shipping costs are calculated at checkout based on your location and order weight. Free shipping is available on orders over a certain amount—check your cart for details.
What is your return policy?
Return Period: We offer a 7-day cooling-off period for online purchases, starting from the delivery date. Items must be unused and in their original condition with all packaging and tags intact.
Return Shipping: For non-defective items, customers cover return shipping costs. If your item arrives defective or damaged, we'll cover the return shipping at no cost to you.
Refund Processing: Once we receive and inspect your return, we'll process your refund within 15 business days to your original payment method.
Non-Returnable Items: The following items cannot be returned: opened personal care and beauty products, custom-made items, digital products, gift cards, and clearance items.
Need Help? Contact our customer service team at shop@otherworldly.co.za with your order number to initiate a return.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and a link to monitor your package in real-time. You can also log into your account on our website and view your order status under 'My Orders.' If you have any questions about your shipment, our customer service team is happy to help.
Does OtherWorldly have a loyalty or rewards programme?
Yes! Frequent shoppers are invited to join The Inner Orbit — our exclusive rewards programme designed for those who keep coming back to the cosmos. As a member, you'll enjoy early access to new launches, members-only offers, and other celestial perks. The more you shop, the more you're rewarded.